IN WARRANTY PRODUCT
Products sold by Xantech Corporation are covered under the Limited Warranty Policy printed on the back page of your Xantech Price Sheet. This Policy covers parts and labor on all products for one full year from the date of purchase. Xantech Corporation has a repair or replace policy with respect to defective product within the warranty period. Items that cannot be repaired will be replaced at no charge to the dealer. A Return Authorization (RA) is required for In Warranty Product. Dealer must provide documentation in the form of proof of purchase i.e., copy of invoice at the time of return request. All In-Warranty product returned for repair will be inspected for damage/abuse upon receipt at Xantech. Product deemed abused by Xantech will be subject to repair charges at the discretion of the inbound Inspector. DOA Products: Xantech will Repair or Replace initial failure units at its discretion. In the event of an advanced replacement unit be sent, the Dealer will be charged for the replacement unit. When the defective unit is returned it will be inspected. If found to be defective Xantech will issue a Credit to the Dealer account. Returned product that is cosmetically damaged or missing parts will be issued a Credit less the cost of repairing the damage or replacing the missing parts. If the DOA unit is inspected and no problem is found (NPF) it will be returned to the dealer and no Credit issued. See Details section below for shipping information, product listing requiring Technical Support Pre-Authorization and other critical information. Xantech will return product to dealer via UPS at no charge. If product inspected is determined not to be defective i.e., No Problem Found (NPF) it will be returned to the dealer via UPS.
UPS charges will be billed to the dealers account.

OUT OF WARRANTY PRODUCT
A Return Authorization (RA) is required for Out Of Warranty Product. Out Of Warranty product sent in for repair will be inspected by Xantech Corporation. An estimate indicating the cost of parts and labor to repair the product will be provided to the dealer prior to the commencement of any work. Dealer will be required to approve the estimate via email or fax. If the unit is deemed not to be repairable it will be sent back to the dealer. Repaired product will be returned to the dealer via UPS. UPS charges will be billed to the dealers account. Hourly rate for repair is $60.00.

NEW PRODUCT RETURNS/STOCK BALANCE REQUESTS
New product being returned for stock balance requests will incur a 20% Restocking Charge. The
Restocking Charge will be waived if the request for return is made within thirty (30) days of purchase. All Authorized products issued with a Return Authorization (RA) for Credit will be subject to inspection. Returned product must be in brand new factory sealed boxes, in the current sales catalog and in fully resalable condition. Xantech Corporation will not authorize product returns/exchanges after 120 days. Product returned in poor condition will be rejected and sent back to the dealer via UPS. UPS charges will be billed to the dealers account.

DETAILS
PACKAGING RETURN SHIPMENT
Product being returned to Xantech Corporation for In Warranty or Out Of Warranty repair will need to be packaged securely in order to avoid damage. All PA amplifiers, MRC Controllers and SPLCD Touchpanels will need to be returned in its original Xantech box with packing in order to avoid damaging the product in-transit. Products received at Xantech in sub-standard packaging will not be serviced. Xantech will send you an appropriate box to return product if requested. There will be a charge for this service.

TECHNICAL SUPPORT PRE-AUTHORIZATION
Certain products require a Pre-Authorization from our Technical Support Department prior to a Return Authorization (RA) being issued. Please call our Technical Support Department at 800 843-5465 Extension 301 if you have a problem with any of the following products: Any MRC Controller or Keypad, SmartPad LCD (any model), ZPR68 (any version), 49090, 78090, any PA series amplifier, PM110, LM110, WPK (any version), DD4, Gate KeepIR (any version), RT8, RT16, RAT1, URC2 (any version), MAC1, IRS232, IRS232A, RS232IR, RS2321X8, Xtralink-IP 172 series, 590-10, 710-00, 730-00, XDT, PMX/LMX , and BXAUDIO. Technical Support will transfer your call to the Sales Department to complete the ATR process.

SHIPPING LABEL REQUIRED
All authorized products returned to Xantech for Repair or Return must have a Xantech Return
Authorization (RA) Shipping Label taped to the outside of the box. Returns sent without this label will be refused at the dock. A copy of the RA must be placed inside the box. These documents will be sent to the dealer via email or fax.

TIME LIMIT TO RETURN
When a Return Authorization (RA) is issued you will have 30 days from that date to return the product to Xantech. If product is not returned within that time the RA will be cancelled and product refused at the dock.

Repairs:
TECHNICAL SUPPORT PRE-AUTHORIZATION
Certain products require a Pre-Authorization from our Technical Support Department prior to a Return Authorization (RA) being issued. Please call our Technical Support Department at 800 843-5465 Extension 301 if you have a problem with any of the following products: Any MRC Controller or Keypad, SmartPad LCD (any model), ZPR68 (any version), 49090, 78090, any PA series amplifier, PM110, LM110, WPK (any version), DD4, Gate KeepIR (any version), RT8, RT16, RAT1, URC2 (any version), MAC1, IRS232, IRS232A, RS232IR, RS2321X8, Xtralink-IP 172 series, 590-10, 710-00, 730-00, XDT, PMX/LMX , and BXAUDIO. Technical Support will transfer your call to the Sales Department to complete the ATR process.

Xantech Corporation reserves the right to accept or refuse any request for repair or credit based on, but not limited to: Past Due Accounts, Unresolved Credit Issues, Legal Action or abuse of the stated Return Policy. Policies, Rules, Regulations and Restrictions are subject to change at any time.